Customer Satisfaction

ARA Gold Seal
Snyder's Recycled Auto And Truck Parts CSI Analysis
Snyder's Recycled Auto And Truck Parts  
4th Quarter, 2011  
Completed Surveys: 25  
   
  Current Quarter   12 Mo Rolling Avg  
  Your   Your        Your   Your       
  Company   Competitors        Company   Competitors       
 
Overall Satisfaction #1  9.11   8.34   8.92   8.22  
Salesperson Satisfaction #2  9.61   9.22   9.51   9.08  
Delivery in Time Frame #3  9.00   8.34   9.13   8.36  
Delivery Driver Satisfaction #4  9.29   9.32   9.44   9.31  
Cleanliness of Parts #5  8.29   7.55   8.34   7.76  
Parts Description Accuracy #6  8.94   8.60   9.16   8.81  
Fill Order Accuracy #7  8.94   8.69   9.22   8.80  
Problem Resolution #8  9.65   9.10   9.51   9.09  
Recommend Company #9  9.71   8.83   9.66   8.92  
 
 
Overall CSI Score   9.17   8.67   9.21   8.71  
 
View Associated Survey  
Copyright ©  1999-2013 CRI